Terms and Conditions

All transactions made through this site is between you as a customer and

Herskind-Herskind ApS
Vermundsgade 40B
2100 Copenhagen Ø
Phone: +45 5353 8846
Mail: ohs@herskindcopenhagen.com
VAT no. DK-36964936

Order Confirmation

All orders confirmed automatically (by email) and you will max within 8 hours on weekdays receive alerts by e-mail if there were any problems with delivery (backorder / stock items).

Orders to be paid by bank transfer or retrieval without prepayment will be valid for 10 days from order date, then canceled automatically.

Shipping and transport

The shipment of goods purchased from Herskind-Herskind happening with DHL and Herskind-Herskind therefore assumes no responsibility for the transportation itself.

The delivery of goods purchased from Herskind-Herskind regarded as happened when the goods are handed over. Herskind-Herskind disclaims any responsibility towards the buyer for late delivery from DHL.

Herskind-Herskind strive to process and send the goods the day after they are ordered or last working day after if the goods are in stock. It will always appear in an email to the buyer when the goods are shipped from Herskind-Herskind and similarly, the buyer will receive an email in case of late delivery.

Overseas and foreign destinations will pay the freight for current tariffs of DHL.

These charges are incorporated into our system and you will always get the cargo indicated when ordering. You’ll never pay more than the system constructed.

The risk of goods purchased from Herskind-Herskind transferred on delivery.

General

Herskind-Herskind accept no liability for printing errors, incorrect images, sold out and prices.

Promotional Offers apply only to orders made through our website.

Herskind-Herskind is under no circumstances be liable for any delays or deficiencies in cases of force majeure, cf. Sale of Goods Act § 24

Payment

All prices in Herskind-Herskind incl. 25% VAT. The price of shipping is variable depending on weight at all general mailings.

Payment for items purchased from Herskind-Herskind can currently be done by either debit cards, prepayment / bank transfer.

You can use the following credit cards

– OEM
– Visa / Dankort
– Visa Electron
– MasterCard
– Eurocard
– Maestro
– JCB
– VISA
– American Express

Warranty

On all consumer goods comes with 2 year warranty and 1 year for business purchases. Funding is from the producer of a longer warranty period conveyed this directly from the manufacturer.

Any item purchased from Herskind-Herskind shall immediately upon receipt thoroughly examined for any errors or omissions. Discovered that contrary to expectations that the product is defective must immediately be informed Herskind-Herskind.

Would you as a customer to complain, this basically made within 2 months after a fault or defect in a product is – or should be – discovered.

The new limited warranty, the consumer is always two months to respond after a fault or defect in a product is discovered. You look so complaints within 2 months, as within a reasonable time and thus in accordance with the law. Complaints can be made later than two months and still be within a reasonable time, but it is likely to hear a rare occurrence.

All products returned to Herskind-Herskind must be securely wrapped otherwise your warranty lapse. Damage caused by inadequate packaging is the customer’s responsibility.

Returns

For consumer goods, there are 14 days to cancel from the time when the goods are received.
The right starts from the moment the goods are handed to the consumer. To use this right, must be delivered to DHL or other courier within 14 days of receipt of goods. It is recommended to send the product as a package or letter, so that a record for timely shipment. You can also cancel the transaction by refusing to receive or collect the goods at the post office, etc. Refunded the full purchase price, including freight and fees for the goods. Buyer pays cost of return.

The condition to use the withdrawal right is that the product is returned in the same condition and quantity of the transfer. The right may be waived if the product is used in a manner which obviously reduces the selling price significantly. The product should always be returned in original packaging, the absence of packaging is often considered a material deterioration in market value and may result in termination of withdrawal.

For any product whose sales value decreased significantly by using, testing or assembly, the right of withdrawal according to the law no.

Examples of such items are:

Bicycles and parts that are personally ordered
Wear parts (chains, tires, cables, etc.)
Care products (oil, glue, grease, etc.).
In cases where the withdrawal does not apply to Herskind-Herskind as a service could offer to take the product back.

The right of return does not include custom-made products such as handmade bicycles, parts and the like. since this is made on objectives and therefore can not be returned.

Using the back right this must be clearly stated in the return shipment and a copy of the invoice must be attached and goods returned to:
Herskind-Herskind ApS
Vermundsgade 40B
2100 Copenhagen Ø

Goods returned after claims or sent without postage refused.

All products returned to Herskind-Herskind must be securely wrapped and without any visible change in the original packaging. Damage caused by inadequate packaging is the customer’s responsibility.

For business purchases, no feed-back or cancellation.

Upon collection of goods is Herskind-Herskind according to Danish legislation is not obligated to make any returns.
Offer valid only while supplies last.